SHIPPING and SHIPPING POLICY for RETURNS.
1) We usually ships within 2-3 Days of receipt of confirmed order.
2) Exchanges/ Refunds/ Replacements for all products will be processed only if they are returned within 7 days of receiving the product and are intact on quality check with original tags on them. Pickup/Shipping/Re-shipping costs if any, will be borne by the customer.
3) Once an order is placed with Spatika and the Product is shipped, you will get an order confirmation Number. Once the Product is dispatched, you will receive a dispatch confirmation Number. On your account and upon delivery of the Product to your address, you will receive a delivery confirmation no. If you wish to return a Spatika Product, you can do so within 7 days of receipt of the Product, after which Spatika will not entertain any requests for return and refund. The period shall be calculated from the date of delivery of the Product to you to the date the Product is received by Spatika. We will ensure that the entire amount is refunded to you within 20 working days subject to the below mentioned conditions.
4) Several Spatika Products are handcrafted products resulting in each product being unique and slightly different from one another. Such irregularity in the weave may not be a defect. In the unlikely event that any Product you have ordered from us is not received in good condition, is damaged or defective, or if Product delivered is different from what you had ordered, or anything reason whatsoever, you may return the Product unused, and in the same condition as you received it, in its original packaging along with original tags, delivery confirmation no. sent to you on delivering the Product and invoice. Any defects should be brought to Spatika’s attention within 2 days of delivery of the Products.
5) This refund is subject to confirmation that the returned Product is a Spatika product, by our skilled quality assurance team and on verification that the packaging of the same is complete with all the documents like original invoice and original tags.
6) Upon receipt of Product, Spatika shall evaluate each Product to determine that it is an authentic Spatika product. Any Product that fails to meet Spatika quality and authenticity standards will be returned to you, at your expense. If any Product provided to Spatika hereunder is found to be counterfeit/misused, Spatika reserves the right to confiscate such Product and provide the Product and any other information (including, your personal information) requested by the person, government authority or agency looking to trace the origin of such counterfeit Product.
7) Spatika shall make their best efforts but does not guarantee that a return/exchange of a Product for incorrect size/color requested by you could be exchanged for another size/color of the same Product and would depend entirely on the Product and fabric availability.
8) Return, and Cancellation Policy (See Cancellation Policy) is not applicable for Products that are ordered with specific indications like, customization of clothes, engraving on any jewelry/accessory/bags, and purchase using promotion code or by discount coupon.
9) The responsibility of safe shipping/pick-up of the returned product to Spatika is on the Purchaser. Spatika does not assume any responsibility of the returned product until the same is received by Spatika. You will receive an email (Receipt email) acknowledging receipt by Spatika of the product forwarded to Spatika for return and the condition in which it was received.. In case payment was made by internet banking/mobile banking or cash on delivery, the amount will be refunded to the bank account only as per the details provided by you. ; in case of prepaid orders such as credit/debit card/ /internet banking, the amount will be credited to the payment source. In case of refund against a purchase made by debit card/credit card refund and time period for refund will be in accordance with the rules of the Credit card/Debit Card Company and Spatika will not be responsible for delays.
10) Shipping of the order from www.spatikaclothing.com Website is very safe, secure and hassle free.